INTRODUCTION
The purpose of these terms and conditions is to regulate the use of the
electronic sales services of different products offered by Riba Mundo
Tecnología, S.A. (“Riba Mundo Tecnología”), is a Spanish company operating
through its website https://ribamundotecnologia.es and telephone +34 961676749,
selling to its customers, technological products, electronics, telephones,
smartphones, multimedia systems, audio and video players, etc., for subsequent
resale to third parties (“End Customers”). Riba Mundo Tecnología can provide
drop-shipping services to its customers. Once the sale of the product to the
client has taken place, and following communication by the latter of the
necessary details of the End Client, the service consists of the management of
the transport and delivery of the products by Riba Mundo Tecnología to the
client at the facilities of its End Customers. Riba Mundo Tecnología is a
company registered in the Commercial Register of Valencia in volume 10558,
folio 57, page V-183999 with Tax Identification Number (NIF) A-40526717. By
placing an order, the customer accepts these terms and conditions of sale,
which are available to view in the Riba Mundo Tecnología online shop at all
times.
Please read these terms and conditions carefully.
PRODUCTS AND ORDERS
The products available at Riba Mundo Tecnología are those shown in the
catalogue on the website. Products, stock and prices are updated regularly.
Orders are placed on-line through the Riba Mundo Tecnología website, indicating
the products and the quantity requested, as well as the recipient of the goods
at the destination (the client or the End Customer) of the products and the
point of delivery of the same. The Riba Mundo Tecnología team undertakes to
process all orders as soon as possible during opening hours. Once an order has
been processed, you will receive an email with the order confirmation. Please
always check the document received. Riba Mundo Tecnología reserves the right to
adjust the shipping cost according to our shipping policy.
PRICES AND PAYMENT
The prices shown on the website do not include taxes and fees; likewise, they
also exclude potential transport costs.The prices applied to domestic customers
will include the corresponding Value Added Tax (“VAT”) while such tax will not
apply to domestic customers with a SAD, international customers and customers
outside the EU. VAT will not be applied to domestic customers who present the
corresponding Reseller Certificate for exempt product categories, in accordance
with Article 84 of the VAT Act. Once an order has been placed, the confirmed
prices cannot be changed under any circumstances. Riba Mundo Tecnología reserves
the right to cancel the order, in the event that, due to an error, a wrong
price is published with a difference of more than 10% of the correct price,
informing the customer within 24 hours of placing the order or, alternatively,
informing the customer of the correct price within this period, in which case,
confirmation by the customer will be necessary. If an item ordered is not in
stock at the time of ordering, we will contact you by telephone or email to
arrange how to proceed. Riba Mundo Tecnología only accepts payments by:
a) Bank transfer, in which case it can be in advance, on delivery or up
to 60 days without any interest; *
b) Debit or credit card;
c) Reimbursement of 2% of the purchase value at national and
international level with a minimum of €10.
In national territory payment in cash up to €999,99 and by cheque up to
€2,499.99. Other payments in cash up to €1,999.99 (for cheque payments please
consult the policy of each country).
Riba Mundo Tecnología reserves the right to sell only to companies with a
Spanish Tax Identification Number or with an active VIES (Europe).
The documents are to be provided at the time of registration as a customer and
will be updated on an annual basis.
*Contact your sales representative to ask about the different payment options.
PAYMENT SECURITY
Riba Mundo Tecnología encrypts all your card details using the SSL (Secure
Socket Layer) protocol, so no unauthorised person can read your card number or
other information during a transaction.
OPENING HOURS
You can order online at any time of the day. Riba Mundo Tecnología staff
process orders on working days (Monday to Friday from 9:30 am to 17:30 pm).
Orders placed outside these hours will be processed on the next working day.
DELIVERY
The products will be delivered, at the customer's request, at the time of
placing the order:
(i) At the customer's premises, tax
domicile or legal domicile, as stated in the tax documentation provided.
(ii) At the customer's facilities
contracted with a storage and/or logistics service. In this case, the Client
must provide Riba Mundo Tecnología with the necessary details of the location
of these warehouses, as well as any documentation that justifies the existence
of an agreement regulating this logistics service between these facilities and
the Client.
(iii) At the facilities of the End
Customers, provided that these facilities are located within the European
Union, in which case Riba Mundo Tecnología will take care of the neutral
packaging, transport and delivery of the products to the client at the
facilities of the End Customer (drop-shipping). In this case, the client must
obtain the necessary data from the End Customer, as well as the corresponding
authorisation for the transfer of the same to Riba Mundo Tecnología in order to
manage the transport and delivery of the products to the End Customer. For this
purpose, such access to personal data of End Customers, owned by the client,
shall be regulated in accordance with thedata protection regulations applicable
at any given time. Riba Mundo Tecnología manages the delivery through the
following courier companies: UPS, DHL, MRW, CORREOS EXPRESS, TSB and SCHENKER.
Once the client has chosen between express or standard service, the type of
transport will be selected for their order at their convenience, based on
volume and destination, always taking into account the quality of the service.
If you have any special transport requirements, please indicate them before
confirming your order. We insure all deliveries against damage and loss while
in transit from Riba Mundo Tecnología to the recipient's address. As soon as
the delivery has been received at the agreed address and the delivery note has
been signed, the goods will no longer be covered by our insurance.
For the correct processing of possible incidents, you must request a review to
the carrier at the time of delivery if you notice visible damage, missing
products or for your safety always seal/write "pending review" for
possible hidden damage (no broken or damaged packaging), then you will have to
contact your sales consultant or you can use the email:
[email protected], indicating what happened and in case of theft or
loss of product you must give us the IMEI or SERIAL NUMBER of the product. Riba
Mundo Tecnología cannot be held responsible for delays in deliveries due to
problems with logistics companies or their carriers, both national and
international. If you have any further questions, please do not hesitate to
contact us.
SHIPPING COSTS
1. In the case that the order has products weighing below 1,50kg and none of its dimensions
exceeds 30cm:
- For National customers, Riba Mundo Tecnología will assume the shipping costs for order with a
total amount more of 300€.
- For European customers:
-- Standard delivery:
- For orders with a total value of 0 to €2,500, the shipping cost will be €15;
- For orders with a total value of more than €2.500, Riba Mundo Tecnología will assume the shipping
costs.
-- Express delivery:
- For orders with a total value from €0 to €2,500, the shipping cost will be €25.
- For orders with a total value of €2,500 to €5,000, the shipping cost will be 0.8% of the order.
- For orders with a total value of €5,000€ to €10,000, the shipping cost will be 0.6% of the order
amount.
- For orders with a total value of €10,000 to €20,000, the shipping cost will be 0.4% of the order
amount.
- For orders with a total value of €20,000 to €35,000, the shipping cost will be 0.3% of the order
amount.
- For orders with a total value of €35,000 to €50,000, the shipping cost will be 0.2% of the order
amount.
- For orders with a total value of more than €50,000, Riba Mundo Tecnología will assume the
shipping costs.
- For customers outside the European Union, shipping costs will be calculated according to the
carrier's quotation.
- For National Customers like Canarias, Ceuta and Melilla, the shipping cost will be 20€.
2. In the case that the order has at least one product weighing over 1,50kg or some of its
measures exceeds 30cm:
- For all customers, irrespective of the destination of the shipment, the shipping costs will be
calculated according to the carrier's quotation.
3. Drop-Shipping:
In the case of orders in which the total weight of the products contained in the packaging is less than
1,5 kg, and none of its singular dimensions exceeds 30cm, the shipment will always be in express
format and will be charged at a cost of:
- For National customers, €5 (VAT not included).
- For International customers, €15.
In the case of orders where the total weight of the products contained in the packaging exceeds 1,5
kg, or some of its measures exceeds 30cm, the shipment will be in standard format and the shipping
costs will be calculated according to the carrier's quotation.
In each of the cases mentioned above, for Extra European Customers and National Customers will be
charged Euro 20 due to customs additional costs.
GUARANTEE
All products sold by Riba Mundo Tecnología are covered by a 30-day guarantee
managed directly with us from the moment of sale to the end customer. This
guarantee is valid for twelve (12) months from the moment of purchase of the
article, once it has been invoiced.
Independently, the products are guaranteed by the brand as required by law.
In order to proceed with the return during the warranty period, you must notify
us by email at [email protected] indicating all the details of the
case.
DOA
DOA, “Dead on Arrival” means that if a product arrives in a defective state,
the product is opened, provided that the defect has been detected within
fifteen (15) days after the sale to the end customer. In this case, you must
notify us by email to the following address [email protected],
indicating all the details of the case and also specifying that it is a DOA.
Exchanges will only be accepted for DOA "Manufacturer's Defect" by
presenting us with the invoice of the same article corresponding to your end
customer or, failing that, the sales receipt, to prove that it is within the
deadline.
The DOA will be accepted as long as the product is delivered with all its accessories, and the defect must not be the result of improper use of the product or other actions that have resulted in damage.
Any type of return
(according to the three points mentioned above) must be accepted by our
corresponding department after assessing the case, which reserves the right to
request any additional information relevant to managing the return
properly.
RETURNING GOODS
The customer has the right to cancel purchases made in the Riba Mundo
Tecnología online store only id made before the order has been sent and must be notified via email, WhatsApp or
by the contact method that has been used with their sales manager.
Orders placed specifically on request from the customer cannot be canceled.
In the event that delivery of the package is not accepted, the customer will
have to assume the shipping costs.
Any type of return (according to the two points mentioned above) must be
accepted by our corresponding department after assessing the case, which
reserves the right to request any additional information relevant to managing
the return properly. We must specify that, in no case we will accept the return
of merchandise that has been manipulated:degraded, damaged or that does not
have its factory seals.
The customer is responsible for ensuring that the goods are correctly packaged
during the return shipment. The customer must take into account that in the
event of any incident with the transport company, the customer will be
responsible for the same: loss, theft or breakage.
Please note that we do not accept cash on delivery parcels.
For this purpose, the return address is as follows:
Riba Mundo Tecnología, S.A.
Street en proyecto, No.
7, Polígono Industrial, Sector 10-2
46393 LORIGUILLA - (Valencia)
A/A of: Returns / SAT
Once the product has
been checked and approved by the corresponding department, we will proceed to
make the refund using the same means of payment used, within a maximum period
of thirty (30) working days after receiving the goods that you wish to return
to the Riba Mundo Tecnología facilities.
DATA PROTECTION CLAUSE
PROTECTION OF
PERSONAL DATA - The personal data you provide will be processed by Riba Mundo
Tecnología S.A., with registered office at Calle en proyecto N7 sector 10-2
46393 Loriguilla (Valencia) and CIF A-40526717, with the aim of managing the
contractual relationship in force between the parties.
The legal basis for
the processing is the performance of a contract to which the data subject is a
party or for the implementation of pre-contractual measures at the request of
the data subject, so that failure to provide personal data could result in the
impossibility of the performance of the relationship between the two parties.
Personal data will be
kept for the time necessary to correctly deal with your specific requests
and/or requests and, in particular, to give due satisfaction to such
pre-contractual measures and/or contract between the parties. When they are no
longer necessary, they will be kept for as long as we are obliged to keep them
in compliance with a legal obligation and/or for the fulfilment of possible
liabilities arising from the processing. In general, we do not share personal
data with third parties, except as required by law.
At any time, you may
exercise your rights of access, rectification, erasure, objection and
limitation of processing and portability of your personal data, as well as the
right not to be subject to a decision based solely on automated processing
(including profiling), in accordance with the General Data Protection
Regulation, by writing to Riba Mundo Tecnología, at the postal address
indicated in this contract In particular, you are informed of your right to
file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you
consider that the processing does not comply with the regulations in force or
if you have not obtained satisfaction in the exercise of your.
MODIFICATIONS TO THESE TERMS AND CONDITIONS
The rapid development of the internet may make it necessary to make changes to
our terms and conditions. Therefore, Riba Mundo Tecnología reserves the right
to update and modify the terms and conditions. In doing so, we will also change
the "last modified" date at the end of the document. Significant
changes will be published on the Riba Mundo Tecnología website.
CONTACT INFORMATION
We are happy to answer any of your questions about these terms and conditions
or other aspects of our service. Please contact our customer service at:
Tel.: +34 96 167 67 49
Email: [email protected]
JURISDICTION AND APPLICABLE LAW
Spanish law shall apply.
Any dispute or controversy shall be submitted to the courts and tribunals of
Valencia.